Here’s help & support
We’ve gathered answers for every situation here — flights and hotels, visa insurance and bank statements, migration forms, payment and your account.
How it works
- Find a flight or hotel
Enter your departure and destination cities (or the city for a hotel) and pick your dates — we’ll find the options that suit you.
- Book for a fixed fee
Any bank card including foreign ones, SBP, T-Pay, SberPay or Mir Pay. The price is fixed, no extra fees at checkout.
- Get your document
The PDF arrives at the email you provide, usually within a couple of minutes, and stays in your account. It is a document, not a reservation: no seat is held and the airline system has no record of it.
Frequently asked questions
General questions
What exactly am I buying?
A PDF of a flight ticket with your details, route and dates. You get the document itself — that is all.
Is this a real booking?
No. No seat is reserved, the airline has no record of you, and no money is paid for the flight. We make a document, not travel.
Can I fly or check in with it?
No. There is no seat on the flight, so neither check-in nor boarding is possible with it.
Can it be verified?
Not in the airline system — it does not exist there. It can be looked up by number on our own site, but that is our database, not the carrier’s. The two are not the same thing, which is why we spell it out.
How long does it stay valid?
There is no expiry. It is not a live booking that sits somewhere and lapses after two days — it is a file, and it stays with you. The dates inside are the ones you entered, so check them before paying.
What if someone checks it?
A check against the carrier’s system will find nothing. How you use the document is your decision and your responsibility; presenting inaccurate documents to officials can have consequences. If you need a booking that can actually be verified, we run a separate service, PassTicketVisa, with a real reservation for 1190 ₽.
Products & services
I need a booking that a consulate or an airline will verify.
Then this site is not for you — here you get a document, not a reservation. We run a separate service, PassTicketVisa: it issues a real booking for 1190 ₽ that shows up in the carrier’s system. If verification is the point, take that one.
How is a flight ticket different from a hotel booking?
The idea is the same: it is a document, not an actual check-in. You can switch between flights and hotels using the toggle at the top of the page.
I need insurance for a visa — do you issue it?
No. PassTicket only issues flight ticket and hotel booking confirmations. An insurance policy is bought directly from an insurance company.
What is a bank statement (proof of funds) and where do I get one?
It is a bank certificate proving the funds in your account — visa centres often ask for one. We do not produce it: only your bank can issue it.
What are migration forms and how much do they cost?
They are arrival cards and links to the official e-visa sites by country — completely free. We have collected up-to-date links to government portals so that you fill in the right form directly on the country’s official site. You complete and submit it yourself on the country’s site; we only show the correct link and hints.
Payment & pricing
How much does the service cost?
You only pay a fixed service fee to issue the document — there’s no need to pay the full price of the ticket or the stay. A one-way flight is 490 ₽ (or $6.99) per passenger, a round trip is 980 ₽ (or $12.99) per passenger, and a hotel booking is 290 ₽ (or $3.49). Migration forms are free. The exact amount is shown before payment.
How do I pay?
On T-Bank’s secure payment page: any bank card including foreign cards and UnionPay, SBP (Faster Payments System), T-Pay, SberPay or Mir Pay.
Can I pay with a foreign (non-Russian) card?
Yes. Card payment accepts cards issued outside Russia too — just enter the card details at the payment step. If your bank declines the card, try another one or message support.
Can I pay via SBP (Faster Payments System)?
Yes. At the card payment step you can choose SBP (Faster Payments) and confirm in your banking app — by QR code or by picking your bank. The confirmation arrives the same way: to the email you provided.
The money was charged, but there’s no payment confirmation.
Sometimes the bank or payment system needs a few minutes to confirm the payment. If the status still doesn’t update, message support and attach the receipt or a screenshot of the charge — we’ll check the payment manually and either send the ticket or refund you.
Getting your documents
When will the document arrive after payment?
Usually within a couple of minutes, to the email you provided. The file is generated automatically and stays in your account.
I paid, but the ticket didn’t arrive. What should I do?
First check the Spam folder in your inbox. The document is always available in your account, so you can download it there. If more than 15–20 minutes have passed and there is no email, message support with your booking reference and we will send it again.
The email isn’t arriving.
Check the Spam and Promotions folders and make sure the address you entered at booking has no typos. The document is always available in your account — you can download it there. If you need it sent to a different email, message support.
Can I add the ticket to Apple Wallet?
Yes, it is a separate add-on for 99 ₽ when you order a flight ticket. Tick it when you book — after payment an “Add to Apple Wallet” button appears. For a round trip, two passes are added. There is no pass on Android: you keep the PDF and the email, and the document itself arrives in any case.
What do you need from me to issue it?
First and last name in Latin letters as in your passport, passport number, route and dates. Nothing else.
Changes, errors & refunds
There’s an error in the name, passport or date on the ticket.
Message support with your booking reference and the correct details. If the mistake is ours, we’ll reissue the document for free. If the details were entered incorrectly when ordering, the corrected document is issued as a new order. So check the name, passport and dates before paying: the details must match your passport.
Can I choose a specific airline or flight?
Yes. When searching, you choose the flight and airline that suit you from the list — they’ll go into the document. If you need to change the airline, flight or destination after issuing, place a new order with the flight you need.
Can I get a refund?
Yes, if it is our fault: the document did not arrive, arrived damaged, or contains an error we made in the details. Message support — we will refund or reissue. If the document was delivered and everything in it is correct, there is no refund: the work has already been done.
Data & privacy
What do you store?
Order details: name, passport details, route and email. We need them to generate the document and to find your order if you contact support.
Who do you share my data with?
No one. We do not sell or pass data to third parties.
Can my data be deleted?
Yes. Message support — we will delete it.
Account
Where can I see my orders and sign in to my profile?
Tap “Profile” in the site header and sign in via Telegram or email — your account shows your trips, passengers and settings (language and currency). If you ordered without signing in, the order can be found by its booking reference and is kept on this device automatically.
Can I sign in to my account by email instead of Telegram?
Yes. You can sign in either with Telegram or by email — use the same email address you entered for your order, and your trips and documents will be there. Both sign-in methods open the same account.
Didn’t find your answer?
Drop us a message — our support team is here to help.
Contact support